Privacy Policy

This privacy policy describes how Ebauche Studio ("we", "the studio", "us") handles personal information collected through this website and through client communications. We ask that you read it carefully.

Our studio is based at 47 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia. If you have questions about this policy, you may contact us at [email protected] or by phone at +60 3 2726 4193.

1. Information We Collect

We collect personal information only when you provide it to us voluntarily. This typically occurs when you:

• Submit an enquiry through the contact form on this website
• Send us an email or call us directly
• Enter into a service agreement with the studio

The types of information we may collect include your name, email address, phone number, the nature of your enquiry or project, and any additional details you choose to include in your message.

We do not collect payment card information directly. Any financial transactions are handled through separate, secure arrangements communicated at the time of service.

2. How We Use Your Information

Information provided to us is used solely for the purpose of responding to your enquiry, managing your project, and maintaining the client relationship. We do not use your information for unsolicited marketing, and we do not sell or transfer your details to third parties for their own commercial use.

We may retain records of correspondence and project details for our own administrative purposes and to provide continuity of service.

3. Cookies and Website Analytics

This website may use cookies and similar technologies to understand how visitors interact with our pages. This information is collected in aggregate and is used to improve the site's content and performance.

You may decline non-essential cookies through the cookie consent notice displayed when you first visit the site, or by adjusting your browser settings at any time. Please refer to our Cookie Policy for further detail.

4. Third-Party Services

This website may include integrations with third-party services such as Google Maps for location display and analytics platforms for website traffic measurement. These services operate under their own privacy policies, which we encourage you to review. We select third-party integrations with reasonable care, but we are not responsible for their data practices.

5. Data Retention

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Client project records may be retained for several years following project completion for reference and administrative purposes. You may request deletion of your information at any time, subject to any legal obligations we may have to retain certain records.

6. Your Rights

Subject to applicable Malaysian data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where no legitimate reason exists for retention
• Object to certain types of processing

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within a reasonable time.

7. Security

We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure. However, no method of electronic transmission or storage is entirely without risk, and we cannot warrant absolute security.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact

If you have questions, concerns, or requests relating to this policy or our data practices, please reach out:

• Email: [email protected]
• Phone: +60 3 2726 4193
• Address: 47 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia

See also: Terms & Conditions · Cookie Policy